{"id":480,"date":"2021-02-12T10:18:40","date_gmt":"2021-02-12T10:18:40","guid":{"rendered":"https:\/\/demosites.io\/neve-3\/?page_id=7"},"modified":"2025-12-19T15:11:28","modified_gmt":"2025-12-19T07:11:28","slug":"7b3c2-typography","status":"publish","type":"page","link":"https:\/\/wooxihao.com\/index.php\/7b3c2-typography\/","title":{"rendered":"TECHNICAL SUPPORT"},"content":{"rendered":"\n

Your Questions, Answered.
We are committed to providing clear and timely support to ensure you can use our platform effectively and in full compliance with Amazon’s ecosystem. Below are answers to the most common questions.<\/strong><\/p>\n\n\n\n

1. Product modification price not updated<\/h1>\n\n\n\n

If the product shows that the SKU price has not been updated, it may be because the report has not been updated, or the report is only updated after the system updates are synchronized (updated daily). Please wait for 1-2 days to check the price update status, and if it has not been updated, please contact us for feedback.<\/p>\n\n\n\n

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2. The reason why the suffix for front-end age values in clothing size standards is displayed as “T” or “Years”<\/h2>\n\n\n\n

Display rules for clothing size and age values on the front desk<\/p>\n\n\n\n

The age range of 1 to 5 years old: represented by 1T to 5T, even if the information we fill in is 1 Year, it will be displayed as 1T by default and cannot be manually intervened.<\/p>\n\n\n\n

Age values greater than 5 years old: represented by “6 Years”, “7 Years”, and so on. This item cannot be manually intervened.<\/p>\n\n\n\n

The starting and ending sizes of the age range must use the same format.<\/p>\n\n\n\n

The “Months”, “T”, or “Years” suffix can only be applied once at the end of the scope. The range value is connected by a hyphen without any spaces. This rule is not affected by the values filled in by the seller. (T=Toddler, referring to a toddler learning to walk)<\/p>\n\n\n\n

For example, when grouping clothing size variants, the variant name filled in is 0 Months-3 Months, and the product details page will default to displaying 0-3 Months<\/p>\n\n\n\n

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3. There are no options for filtering “solar term products” or “special types” on the product page<\/h3>\n\n\n\n

When there are no options for filtering “seasonal products” or “special types” on the product page, users can click on the small icon next to the field to update and obtain data, and then click on the filter to complete the process<\/p>\n\n\n\n

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4. FBA retest, why hasn’t the profit margin changed?<\/h4>\n\n\n\n

After the FBA retest, we will update the profit margin only when new orders are shipped and the FBA fees are retested at the time of shipment.<\/p>\n\n\n\n

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5. The system did not capture the brand name<\/h5>\n\n\n\n

Select the SKU that needs to be updated on the product page of the our system, click the [Update Brand and Rating] button, and manually update the brand name (due to limited update quota, only one update is supported per operation)<\/p>\n\n\n\n

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6. Reasons for product page product images not being updated<\/h6>\n\n\n\n

Products that already have images and have not undergone image replacement through the SKU image publishing system in the past 7 days will only be captured again by the system after an order is placed.<\/p>\n\n\n\n

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7. Product ASIN display error?<\/strong><\/p>\n\n\n\n

The ASINs on the product page are all captured through the listing report. If there are any changes in the ASINs of the product, but the ASINs displayed by the system are still the previous values, please send the ASINs corresponding to the SKU+site separately to the IT, and our IT department will manually adjust them separately.<\/p>\n\n\n\n

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8. The product page does not display the “change” mark<\/strong><\/p>\n\n\n\n

The ‘change’ character mark on the product page is determined based on whether the product has a parent ASIN, which is obtained from the product product report and is retrieved every night. The system displays the data based on the returned data<\/p>\n\n\n\n

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9. What happens if Amazon’s API is down or has issues?<\/strong><\/p>\n\n\n\n

Our system monitors API health. During any Amazon API service disruption, our platform will queue requests and resume automatic synchronization once service is restored. We post major service status updates on our [Status Page].<\/p>\n\n\n\n

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10. How do I connect my Amazon Seller Central account?<\/strong><\/p>\n\n\n\n

You will be securely redirected to Amazon’s official website to authorize our application. This is a standard OAuth flow managed entirely by Amazon. We never handle your password.<\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Your Questions, Answered.We are committed to providing … \u9605\u8bfb\u66f4\u591a »TECHNICAL SUPPORT<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"neve_meta_sidebar":"full-width","neve_meta_container":"","neve_meta_enable_content_width":"on","neve_meta_content_width":60,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"on","neve_meta_disable_title":"off","_themeisle_gutenberg_block_has_review":false,"_ti_tpc_template_sync":false,"_ti_tpc_template_id":"","footnotes":""},"class_list":["post-480","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/wooxihao.com\/index.php\/wp-json\/wp\/v2\/pages\/480","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wooxihao.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wooxihao.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wooxihao.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wooxihao.com\/index.php\/wp-json\/wp\/v2\/comments?post=480"}],"version-history":[{"count":6,"href":"https:\/\/wooxihao.com\/index.php\/wp-json\/wp\/v2\/pages\/480\/revisions"}],"predecessor-version":[{"id":635,"href":"https:\/\/wooxihao.com\/index.php\/wp-json\/wp\/v2\/pages\/480\/revisions\/635"}],"wp:attachment":[{"href":"https:\/\/wooxihao.com\/index.php\/wp-json\/wp\/v2\/media?parent=480"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}