Last Updated: [2025.12.19]
Wooxihao (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ERP software and services (the “Service”) that integrate with the Amazon Selling Partner API (“SP-API”) and Amazon Marketplace Web Service (“MWS”).
We operate in strict compliance with the Acceptable Use Policy and Data Protection Policy. By using the Service, you consent to the data practices described in this policy.
1. Information We Collect
We collect information to provide and improve our Service. This includes:
A. Information You Provide:
- Account Information: Your name, email address, and company details when you create an account.
- Amazon Seller Credentials: We do not collect or store your Amazon login password. Connection to your Amazon seller account is established solely through secure OAuth 2.0 authorization managed by Amazon, which provides us with a secure token.
B. Information We Receive From Amazon (SP-API/MWS Data):
Upon your explicit authorization, we access specific data from your Amazon seller account necessary for Service functionality. This data is strictly limited to the permissions you grant and may include:
- Order Information: Order details, status, and shipping information.
- Listing Information: Product details, inventory levels, and pricing.
- Performance Data: Sales reports, traffic data, and business metrics.
- Other data as explicitly permitted by the Amazon API permissions you approve.
2. How We Use Your Information
We use the collected information only for the following legitimate purposes:
- To provide, operate, and maintain the Service’s core features.
- To process and synchronize your e-commerce data as you direct.
- To generate analytics and reports for your internal business use.
- To send you necessary service-related communications (e.g., security alerts, policy updates).
- To comply with legal obligations and enforce our terms.
We adhere to Amazon’s Principle of Least Privilege. We will never use your Amazon seller data for any purpose other than providing the Service you have requested, and we will never use it to compete with you, market to your customers, or sell your data.
3. Data Sharing and Disclosure
We value your trust. We do not and will not sell, rent, or trade your personal information or Amazon seller data to any third parties.
We may disclose information only in the following limited circumstances:
- To Trusted Service Providers: We may engage third-party companies (e.g., cloud hosting providers like AWS) solely to perform functions necessary for our Service. These providers are contractually bound to protect your data with the same level of security and confidentiality we uphold.
- For Legal Compliance: If required by law, subpoena, or other legal process.
- To Protect Rights: To protect the safety, rights, or property of Wooxihao, our users, or the public.
4. Data Security
We implement robust administrative, technical, and physical security measures designed to protect your information, including:
- Encryption: Data is encrypted in transit (using TLS/SSL) and at rest.
- Access Controls: Strict internal access controls limit data access to authorized personnel who require it to perform their job functions.
- Security Audits: We regularly review our security practices and systems.
- OAuth 2.0: We rely on Amazon’s secure OAuth framework for authentication, never storing your Amazon credentials.
5. Your Data Rights and Choices
You have control over your information:
- Access & Correction: You can access and update your Wooxihao account information within the Service dashboard.
- Amazon API Permissions: You can view, modify, or revoke our application’s access to your Amazon data at any time through your Amazon Seller Central account under “Third-Party Developer Permissions.”
- Data Deletion: You may request deletion of your Wooxihao account and associated data by contacting us. We will comply, subject to our legal obligations to retain certain data for specific periods.
6. Data Retention
We retain your information only for as long as necessary to provide the Service, fulfill the purposes outlined in this policy, or comply with legal and contractual obligations (including Amazon’s data retention requirements). Upon termination of your account, we will initiate a process to delete or anonymize your data as per our retention schedule.
7. International Data Transfers
Our services are global, and your information may be transferred to and processed in countries other than your own. We ensure such transfers are governed by appropriate safeguards, such as standard contractual clauses, to provide an adequate level of data protection.
8. Children’s Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We may update this policy periodically to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the new policy on our website and updating the “Last Updated” date.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection team at:
Email: support@wooxihao.com
This Privacy Policy is an integral part of our commitment to operating a trustworthy and compliant service for Amazon sellers.